Microsoft licenses provide access to Microsoft services. Cloud Core MSP can supply licenses and provide recurring administration for the Microsoft 365, identity, security, and Azure responsibilities purchased for the organization.
Licensing and reseller services
Microsoft licenses provide email, office applications, identity features, single sign-on, security additions, Azure services, and other rights according to the purchased Microsoft plan.
When Cloud Core MSP supplies the licenses, reseller services can include procurement, assignment administration, renewal coordination, and escalation to Microsoft or the distributor. License charges remain separate from recurring administration.
Microsoft and its distributors control plan names, pricing, features, availability, renewal and cancellation options, government-cloud eligibility, and Microsoft licensing-program rules.
Recurring administration can cover
- User account creation, disabling, and basic account maintenance.
- Group, mailbox, and distribution list administration.
- Basic MFA and sign-in troubleshooting.
- Routine email, calendar, and Microsoft 365 user support.
- License assignment and adjustment according to approved user and service requirements.
- Routine Entra identity and supported Microsoft security-service administration.
- Routine administration for covered Azure resources where Azure responsibility is part of the purchased service.
- Standard support for covered users using Microsoft cloud services.
Client and Microsoft dependencies
- Cloud Core MSP requires appropriate administrative access for the Microsoft services it manages.
- The client provides accurate user, role, licensing, domain, billing, and business-requirement information and approves material access or security changes.
- Client and third-party changes to identity, security, mail flow, domains, compliance settings, or Azure resources should be coordinated when they can affect managed services.
- Microsoft controls platform availability, service limits, feature behavior, product changes, and vendor-support response.
- License prices, taxes, distributor charges, plan availability, and renewal options can change when Microsoft or supplier programs change.
Service boundary
Recurring administration covers the Microsoft services and users identified for support. The following work requires separate planning, pricing, and approval:
- Microsoft tenant and email migrations from another provider.
- Identity redesign, domain consolidation, major single sign-on changes, and conditional-access or advanced-governance projects.
- Azure architecture, deployments, migrations, major configuration changes, and infrastructure redesign.
- Compliance-center configuration, eDiscovery, retention-policy design, legal holds, and other specialist compliance work.
- Large Teams, SharePoint, OneDrive, and file-migration projects.
- Security remediation after a compromise beyond initial containment.
- Extensive cleanup or recovery of unsupported, unlicensed, inaccessible, or substantially misconfigured tenants.