IT Support Around Your Clinical Software
Your clinical software vendor manages the application. Cloud Core MSP supports the devices, networks, identity, access, and selected continuity services the application depends on.
Clear Responsibility When Clinical Technology Fails
When a clinical application is slow or unavailable, staff should not have to determine whether the problem is the software, workstation, printer, network, internet connection, or login.
Cloud Core MSP investigates the infrastructure we support, gathers the technical details, and coordinates with the clinical software vendor when the issue belongs inside the application. Staff have one point of contact and a clear path forward.
For organizations handling electronic protected health information, we can support selected technical safeguards, documentation, and evidence defined in the agreement. Your organization remains responsible for its compliance program, policies, and regulatory decisions.
Schedule a 15-Minute CallWhere Cloud Core MSP Fits
- Workstations, mobile devices, and printers
- Wired and wireless networks
- Internet connectivity
- User accounts, MFA, and access controls
- Selected backup and recovery services
- Security monitoring and technical evidence
- Vendor escalation and coordination
What We Cover
Clinical Application Infrastructure
Support for workstations, printers, network connectivity, and identity services used with PointClickCare, MatrixCare, and other hosted clinical applications.
Identity and Access
Account provisioning, multi-factor authentication, access controls, and documented changes for people who use systems containing sensitive information.
Endpoints and Networks
Device management, patching, connectivity, and troubleshooting for the equipment and networks clinical and administrative teams use each day.
Backup and Recovery
Backup coverage and restore testing for selected systems outside the clinical vendor platform, with responsibilities documented before service begins.
Technical Safeguards and Evidence
Support for selected controls, logging, documentation, and evidence. These services support your compliance work but do not transfer compliance ownership to Cloud Core MSP.
Vendor Coordination
We gather technical details, involve the correct software or service provider, and stay engaged until responsibility and the next action are clear.
Who Handles What
Cloud Core MSP Supports
- Covered workstations, printers, and peripheral devices
- Covered network and internet infrastructure
- Identity and access controls included in the agreement
- Selected backup and recovery services
- Selected technical safeguards and documentation
- Coordination with clinical software and service vendors
Your Clinical Software Vendor Supports
- Application settings, features, and updates
- Clinical workflow configuration
- Data stored and managed inside the platform
- Software licensing and contract terms
- Application-level security and compliance assurances
One point of contact when clinical technology crosses vendor lines
In 15 minutes, we can review the systems your staff depend on, clarify current support responsibilities, and identify where vendor coordination is breaking down.