Cloud Core MSP resolves issues for covered users and systems, monitors and maintains the services you select, documents the environment, keeps management informed, and coordinates technology vendors on your behalf.
Cloud Core MSP serves as the first point of contact for covered technology issues. We diagnose the problem, resolve the work within our responsibility, and coordinate internet, software, phone, copier, cloud, and other providers when their involvement is required. Management receives clear communication without asking staff to manage technical handoffs.
Day-to-day support, maintenance, documentation, management communication, and vendor coordination stay connected through one responsible team.
One responsible support team handles routine remote issues for covered users and endpoints during standard support hours, with documented priorities and P1 escalation.
Monitoring, patching, asset tracking, ticketing, security telemetry, and routine remote remediation for covered endpoints under the Basic or Complete package.
Ongoing administration, monitoring, patching, and configuration coordination can extend to covered servers, network closets, and network systems.
Managed Endpoint Complete adds EDR or XDR visibility, SIEM triage, endpoint backup monitoring, and standard restores from available healthy restore points.
Administration can cover Microsoft cloud, email, identity, and tenant operations. Licensing, migrations, and major redesign remain separate services.
Living documentation and coordination with internet, software, cloud, phone, and copier providers for covered issues. Vendor-led projects and major changes remain separate work.
Your proposal lists the people, devices, locations, and services we support. Projects and on-site work are quoted separately when they are not included.
Basic covers normal endpoint operations without endpoint backup. Complete adds the backup monitoring, standard restore operations, and endpoint security services defined in the Service Guide.
Managed Endpoint Basic combines unlimited remote support during standard support hours with monitoring, patching, security telemetry, asset tracking, ticketing, and standard remote remediation for covered endpoints. Endpoint backup protection is not included.
Read exact scopeManaged Endpoint Complete includes everything in Basic, plus endpoint backup monitoring, standard restores from available healthy restore points, EDR/XDR visibility, SIEM alert triage, and enhanced endpoint security monitoring for covered endpoints.
Read exact scopeServer, network, cloud, and voice responsibilities can be added around the endpoint support relationship.
The same endpoint count can produce a different scope when locations, servers, recovery needs, inherited risk, and field requirements differ.
Covered users, workstation counts, device types, operating systems, and the endpoint package selected for each group.
Separately selected servers, cloud tenants, identity platforms, applications, and administrative responsibilities.
Sites, network closets, connectivity dependencies, travel, physical access, and any written on-site coverage.
Required telemetry, backup coverage, evidence needs, risk profile, and any separately scoped framework work.
Covered systems, normal support channels, priority handling, vendor dependencies, and written exceptions.
Documentation quality, unsupported systems, access gaps, remediation needs, and the work required to stabilize the environment.
We define responsibility early, address inherited issues, and establish a support model the organization can rely on.
Review users, devices, locations, systems, vendors, inherited risk, and the outcomes leadership needs from IT.
Document endpoint coverage and any server, network, cloud, voice, security, backup, compliance, project, or on-site responsibilities.
Secure administrative access, deploy approved tools, document the environment, and address material inherited risks.
Resolve day-to-day issues, maintain covered systems, keep documentation current, communicate with management, and coordinate vendors.
A 15-minute call will clarify your current support responsibilities, priorities, and the appropriate next step.