Client Support Portal
Existing clients should sign in to the support portal to open tickets, choose the right help desk form, and track updates. P1 emergencies should still be called in immediately.
Sign In and Use the Help Desk Forms
The support portal is the only standard website path for submitting a support ticket. After sign-in, choose the tile that best matches your issue so the request follows the native GLPI help desk workflow.
Start Here
- Sign in to the client portal with your support account.
- Choose the help desk form that best matches the issue.
- Submit the details, attachments, and business impact so the queue can triage it correctly.
Common Help Desk Forms
- Password and account access
- Computer or device issue
- Network or internet issue
- Email issue
- Software or application issue
- Server or critical system issue
- Security incident or suspicious activity
- General request or other
Need a Different Path?
- Use device drop-off for hardware left with our team.
- If you cannot access the portal yet, call or email us so we can help restore access. Standard ticket submission still happens in the portal.
- P1 emergencies should be called in immediately instead of waiting on standard queue handling.
Portal access is intended for existing managed-service clients. If your organization needs a portal account or sign-in help, contact the support desk directly. The public website does not submit standard support tickets outside the portal.