Users and endpoints
Covered users, workstation counts, device types, operating systems, and the endpoint package selected for each group.
Managed IT Pricing / Service Guide 2026-07-11
Pricing reflects the work we own.
We quote managed IT after we understand the users, devices, locations, servers, security and recovery needs, cloud and phone systems, on-site work, and outside-provider responsibilities that need to be covered.
Strong fit
Who managed IT services are built for
- You want one documented support and escalation model.
- You need defined coverage for users, endpoints, systems, and locations.
- Continuity, security discipline, and living documentation matter.
- Your internal IT team needs clearly scoped co-managed capacity.
- You are willing to address inherited risk instead of hiding it inside an unrealistic recurring fee.
Another approach
When another approach may fit better
- You only need isolated break-fix work with no ongoing support relationship.
- You want a one-time project without recurring operational ownership.
- You expect hardware, projects, physical work, unmanaged systems, and every after-hours request to be included in one recurring fee.
What affects pricing
What we confirm before quoting.
During discovery, we confirm user and device counts, locations, servers, cloud systems, security and recovery requirements, and any on-site work. Those facts determine the packages and services included in the proposal.
Servers and cloud
Separately selected servers, cloud tenants, identity platforms, applications, and administrative responsibilities.
Locations and field needs
Sites, network closets, connectivity dependencies, travel, physical access, and any written on-site coverage.
Security and compliance
Required telemetry, backup coverage, evidence needs, risk profile, and any separately scoped framework work.
Support expectations
Covered systems, normal support channels, priority handling, vendor dependencies, and written exceptions.
Inherited condition
Documentation quality, unsupported systems, access gaps, remediation needs, and the work required to stabilize the environment.
Endpoint packages
Two endpoint packages. Other responsibilities are selected separately.
These summaries help you compare the two endpoint starting points. Servers, networks, cloud, voice, security, backup, projects, and on-site work can be added when the environment requires them.
Managed Endpoint Basic + Unlimited Remote Support
Managed Endpoint Basic combines unlimited remote support during standard support hours with monitoring, patching, security telemetry, asset tracking, ticketing, and standard remote remediation for covered endpoints. Endpoint backup protection is not included.
Review package detailsManaged Endpoint Complete + Unlimited Remote Support
Managed Endpoint Complete includes everything in Basic, plus endpoint backup monitoring, standard restores from available healthy restore points, EDR/XDR visibility, SIEM alert triage, and enhanced endpoint security monitoring for covered endpoints.
Review package details| Service | Typical use | Service details |
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Endpoint packages cover workstation and user support. The table above shows services used when the environment also includes servers, networks, cloud, voice, backup, or other managed systems.
Managed services
Included when selected for ongoing support
- Remote support for covered users and systems during standard support hours.
- Endpoint monitoring, patching, ticketing, and routine remediation when selected.
- Contracted security telemetry, backup monitoring, and standard restores when selected.
- Selected Microsoft cloud administration and routine vendor coordination.
- Documented priorities and P1 escalation for covered clients.
Projects and other work
Priced separately when needed
- Onboarding and inherited-environment stabilization.
- Projects, migrations, deployments, and infrastructure redesign.
- On-site physical work, cabling, hardware repair, and office moves.
- Non-P1 after-hours work and third-party vendor projects.
- Incident response beyond initial containment and work on uncovered systems.
Scope note
Your proposal states exactly what is included.
The Service Guide explains standard service boundaries, priorities, and exclusions. Your proposal identifies the selected packages, quantities, locations, on-site work, and any separately priced services.
Common questions
Pricing questions, answered directly.
Why do you not publish one universal price?
The same user count can represent very different needs. A single-location office with no servers requires different support from a multi-site organization with regulated data, specialized systems, or strict recovery requirements. We confirm those details before quoting.
Can you provide a budgetary estimate?
After a discovery call and a basic environment inventory, we can determine whether a budgetary estimate is appropriate. A final quote follows after we confirm the systems and services involved.
Is onboarding included?
Onboarding and stabilization depend on the inherited environment. The quote identifies any one-time work and charges.
Is on-site work included?
Not automatically. The proposal states whether on-site and physical work are included. Work outside that selection is priced separately.
Does unlimited support mean every IT task is included?
No. Unlimited remote support applies to normal day-to-day support for covered users and systems during standard support hours. Projects, major changes, physical work, and unmanaged systems are separate.
Get a price based on your actual environment.
Start with a 15-minute call. If the approach fits, we will collect the details needed to recommend services and prepare a proposal.