Managed Endpoint Complete is the $50 per covered endpoint per month primary endpoint package. It includes everything in Basic, plus endpoint backup monitoring, standard restore operations, EDR/XDR-style visibility, SIEM alert triage, and enhanced endpoint security monitoring.
Package definition
Managed Endpoint Complete includes everything in Managed Endpoint Basic, plus endpoint backup monitoring, standard restore operations, enhanced endpoint security monitoring, EDR/XDR-style visibility, and SIEM alert triage for covered endpoints.
Monthly rate
Managed Endpoint Complete is $50 per covered endpoint per month unless the Order Form says otherwise.
This rate covers the managed endpoint service scope below. Microsoft licensing, telecom, hardware, supplier pass-through charges, taxes, projects, on-site work, and out-of-scope work are not included and will be billed separately unless explicitly stated in writing.
Best fit
Complete is the primary managed endpoint offering for organizations that want support, endpoint security visibility, backup monitoring, and operational follow-through in one recurring package.
It fits offices where endpoint downtime, lost data, suspicious activity, or unmanaged configuration drift would create real business disruption.
Included recurring scope
- Unlimited remote support for covered endpoint users during standard support hours.
- Endpoint monitoring, patching, asset tracking, ticketing, and standard remote remediation.
- Endpoint security monitoring with EDR/XDR-style visibility for covered devices.
- SIEM alert triage for endpoint and supported security telemetry sources.
- Endpoint backup monitoring for configured protected endpoints.
- Standard restore operations from available healthy restore points.
- Routine endpoint maintenance and remediation tied to alerts, patches, backup failures, and user support tickets.
- Documentation updates for covered endpoint inventory and recurring support history.
Backup and restore expectations
Complete includes monitoring of configured endpoint backup jobs and standard restore assistance when a valid restore point exists. Backups and restores depend on endpoint health, available storage, network connectivity, software behavior, and the condition of the source data.
Standard restore operations are intended for normal file or workstation recovery needs. Large recovery events, forensic recovery, corruption cleanup, ransomware recovery, or business-wide disaster recovery are not included in standard restore work and require separate written approval or billable incident or project scope.
Security monitoring expectations
- Endpoint and SIEM alerts are triaged for normal operational response.
- Initial suspicious-activity review, containment recommendations, and standard remediation are included.
- Confirmed or suspected major incidents are not included beyond initial containment and require separate written approval or billable incident response scope unless explicitly included in writing.
- Client cooperation, current access, supported systems, MFA, logging, and agreed controls are required for security monitoring to be effective.
Not included in Complete
Not included in Endpoint Complete unless added in writing:
- New endpoint deployments, hardware refreshes, or large workstation rebuild projects.
- Project work, migrations, deployments, redesigns, rollouts, or planned change work.
- Security incident response beyond initial triage, containment, and stabilization.
- Full incident response engagements or major recovery events outside standard restore operations.
- Advanced digital forensics, full forensic investigation, legal evidence preservation, breach notification, or compliance counsel.
- After-hours non-P1 support.
- On-site support, cabling, physical repair, or third-party vendor project coordination.
- Support for unmanaged, unsupported, BYOD, or otherwise uncovered systems.
- Data recovery where no healthy restore point exists or where recovery requires specialized tooling.
Order Form wording
Recommended line item: Managed Endpoint Complete + Unlimited Remote Support.
Recommended note: Includes unlimited remote support during standard support hours, endpoint monitoring, patching, endpoint security visibility, SIEM alert triage, endpoint backup monitoring, standard restore operations, asset tracking, ticketing, and standard remote remediation.