Backup services help reduce data-loss risk, but recoverability depends on system health, storage, connectivity, data condition, software behavior, and the restore point available at the time of request.
When backup is included
Backup monitoring is included only for systems or packages where backup scope is selected. Managed Endpoint Basic does not include endpoint backup protection. Managed Endpoint Complete includes endpoint backup monitoring and standard restore operations for configured protected endpoints.
Server backup, cloud backup, Microsoft 365 backup, and disaster recovery services are not included unless listed in the Order Form or another written approval.
Standard backup monitoring
- Review configured backup job status for covered systems.
- Respond to backup failures, warnings, or missed jobs according to priority and impact.
- Maintain basic backup documentation for covered systems.
- Recommend corrective action when backups fail because of storage, connectivity, endpoint health, credentials, or configuration drift.
- Report recurring backup issues through tickets, review notes, or operational reporting.
Standard restore operations
- Restore files or folders from an available healthy restore point where supported by the configured backup platform.
- Assist with normal workstation or server restore requests within the purchased scope.
- Validate restored data with client assistance where user or application knowledge is required.
- Document restore actions and any issues discovered during recovery.
Recovery limits
Backup services reduce risk but do not guarantee recovery in every event. Standard restore operations are included only where backup services are selected for the covered system.
Recovery point objective and recovery time objective are targets unless specifically guaranteed in a separate written agreement. Backup and recovery can be affected by failed source data, incomplete prior backups, malware, deleted data outside retention, encryption, vendor limitations, hardware failure, bandwidth, or client delay.
Major restore events, reconstruction, failed third-party software recovery, or data validation work beyond a standard restore operation are billable separately unless explicitly included in writing.
A monitored backup job is not the same as a guaranteed recovery outcome. Restore testing, disaster recovery planning, and high-availability design require separate written approval or billable project scope unless explicitly included in writing.
Not standard restore work
- Forensic recovery after a cybersecurity event.
- Large-scale business recovery or ransomware rebuild.
- Specialized data recovery from failed drives, damaged hardware, or corrupted databases.
- Application-level repair when the restored data requires vendor remediation.
- Recovery where no healthy restore point exists.